Cancel Order:
We accept cancellations before the product has been shipped or manufactured. We cannot cancel the order if the product has already been shipped.

Refund (if applicable)

Please contact customer service at service@qianyouqy.com to get the return address.

We accept returns of products. Customers have the right to request a return within 7 days of receipt.
To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in its original packaging. To return an item we require a receipt or proof of purchase. Do not return items purchased from the manufacturer.
The products and shipping costs paid by the customer will be refunded and the customer will be responsible for the return shipping costs.

Returns (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned product. We will also notify you whether your refund has been approved or declined. If approved, your refund will be processed within the specified number of days and will automatically be charged to your credit card or original method of payment.

Late or lost returns (if any)

If you have not received your refund yet, first check your bank account. Then contact your credit card company. It may take some time for your refund to be officially issued. Then contact your bank. Refunds usually take time to be processed. If you have done all of this and still have not received your refund, please contact us at service@qianyouqy.com.

Returned items must be unused, in the same condition as shipped and in the original packaging. Stains, bent paper, broken seals/torn plastic will not be accepted. We reserve the right not to refund or exchange products if they are returned to us in unacceptable condition. Personalized products cannot be returned or exchanged.

Non-refundable items include items purchased through a reseller, products purchased in error, and products damaged due to customer misuse. If clothing is returned due to sizing issues, you are responsible for return shipping.

Ask:
1. How can I return the goods?

If you are not satisfied with your purchase and would like to return it, please contact us within 7 days of receiving your order.
Please include your order number and the reason for the return. Our customer service team will review your return request and provide further instructions once your return is approved.

2. What happens if the item I receive is defective/wrong/damaged?

Received a defective device or the wrong product? Are you not satisfied with your order?
Contact our customer service (contact page) to start the return process.
It contains the following information:
Order number
Invoice, yes
Video or photo of the defective product (if available)
Enter your delivery address
Contact number
In some cases, you may be asked to provide a video or photo of the defective product as proof of the return or exchange of the product.

3. How long does the return process take?

Returns can take up to 14 business days from the date we receive your return. Once your return has been processed, we will send you a confirmation email.
Returned products will receive a full refund. For non-defective products, refunds exclude all shipping and handling charges.

4. When will I receive my refund?

All refunds will be charged to the original payment method. If you paid by credit or debit card, your refund will be sent to the card issuing bank within 14 business days of receiving the returned product or requesting cancellation. Please contact your card issuing bank to ask when your account will be credited.

If you have not yet received your refund, follow these steps: Contact your bank or credit card company. It may take some time for the refund to appear in your account.